This notice applies across all websites that Vance Air and Heat owns and operates and all services we provide (our “services”).
When we say “personal data” we mean identifiable information about you, like your name, email, address, phone number, payment information, support inquiries, and so on. If you can’t be identified (for example, your personal data has been aggregated and anonymized) then this notice doesn’t apply.
Our website and services are targeted to people 18 years or older.
If you learn that anyone younger than 18 has provided us with personal data, please contact us and if we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
WHO “WE” ARE
When we refer to “we” (“our” or “us”), we mean Vance Air and Heat, and our websites. We are headquartered in the United States.
HOW WE COLLECT YOUR DATA
When you visit our websites or purchase services, we collect personal data. The ways we collect it can be broadly categorized into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data. For example, we ask for your contact information when you interact with us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by customizing content).
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please view our Cookie Notice.
Information we get from third parties: The majority of information we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalize and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
HOW WE USE YOUR DATA
We use your personal data to operate our websites, provide you with services, and to manage our relationship with you. We also use your personal data for other purposes, which include the following:
To communicate with you. This may include:
- providing you with information you’ve requested from us (like articles or quotes) or information we are required to send to you
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
- marketing communications (in accordance with your marketing preferences)
- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: Assisting you with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To optimize our websites and services: For example, by tracking and monitoring your use of websites and services, or by carrying out technical analysis of our websites and services, we can optimize your user experience and provide you with the best service.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyze, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymized analytics and reports, which we may share publicly or with third parties.