Mr. Vance came out at the end of his work day when I called. Mr. Vance provides quality work and understands what it means to provide great customer service. -Tracey H. Very happy with our first experience with Vance Heating & Air! Will be servicing all our heating & air needs in the future! Polite, early, great communication for scheduling, showing in route and explaining the problems, solutions, procedures and payment options.